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Preparing job-ready professionals for today’s challenging workplace

Take the self-study course and pass the test to earn your career skills certification. Experience counts, too. Buy a test voucher and take the test to certify what you already know. Either way, you earn the validation and credentials you need to advance your career. Designed for adult learners, each certification incorporates a wide range of techniques so learners can practice, reinforce, and validate learning: exercises, case studies, role plays, self-study modules, interactive activities, assessments, and reading materials.

Experience. Execution. Excellence.

Benefits of Certification

Professional and trade certifications aren’t new. Traditionally, however, these certifications focus on the technical skills of the job itself: how to program in HTML; how to repair an automobile; how to maintain networks; how to administer tests in a laboratory; how to teach a certification course. These technical certifications don’t automatically translate into the ability to communicate effectively with customers who need these services, for example. Developing one’s soft skills adds balance and interpersonal skills savvy to the technical talents.

Career Skills Certification

Take the self-study course and pass the test to earn your career skills certification. Experience counts, too. Buy a test voucher and take the test to certify wht you already know. Either way, you earn the validation and credentials you need to advance your career.

Personal Career Planning
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Power of Self Leadership
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Communication Dynamics
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Creative Decision Making
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Diversity in the Workplace
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Winning Negotiations
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Managing Workplace Conflict
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Public Speaking with Confidence
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Business Management Essentials
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Hiring & Keeping the Best
People
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Management Workforce Engagement & Performance
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Leading Teams to
High Performance
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The Building Blocks of Marketing Communication
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Marketing in the Digital
World
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Career Paths Certification

Career path training is offered in instructor led-courses. Learn more about each career path standard listed below. Experience counts. If you have been in your career for a year or more but don’t have certification, buy a voucher, take the online test, and earn professional credentials.

Marketing Specialist
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Small Business Owner
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Sales Professional
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Talent Development Specialist
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Workplace Professional
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Customer Service Professional
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Administrative Assistant
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Personal Career Planning

Career skills certification tests verify the test takers knowledge associated with the first three levels of competence as defined by Bloom’s Taxonomy: remembering, understanding, and applying. Each test includes 30 equally weighted questions about the core topics defined by the behavioral learning objectives for each course.

Certification tests are included with each course. But, experience counts, too. Validate your experience or take a course to verify your learning.

Core knowledge and skills:
Define and distinguish your skills, values, and beliefs
Outline the steps to search for job opportunities
Create and use cover letters and resumes effectively
Create a unique, eye-catching personal portfolio
Recognize different interview question types and prepare effective answers
Outline the plan and use organizational techniques to help you get a job in less than 60 days

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Power of Self-Leadersahip

Career skills certification tests verify the test takers knowledge associated with the first three levels of competence as defined by Bloom’s Taxonomy: remembering, understanding, and applying. Each test includes 30 equally weighted questions about the core topics defined by the behavioral learning objectives for each course.

Certification tests are included with each course. But, experience counts, too. Validate your experience or take a course to verify your learning.

Core knowledge and skills:
Define self-leadership and apply it to your life.
Take responsibility for your outcomes in life
Describe who you are, what you want, and how to reach your goals.
Apply the four pillars of self-leadership.
Maximize self-worth and feel worthy of happiness.
Convert negative thoughts to positive motivations.

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Communication Dynamics

Career skills certification tests verify the test takers knowledge associated with the first three levels of competence as defined by Bloom’s Taxonomy: remembering, understanding, and applying. Each test includes 30 equally weighted questions about the core topics defined by the behavioral learning objectives for each course.

Certification tests are included with each course. But, experience counts, too. Validate your experience or take a course to verify your learning.

Core Topics Weight
Define self-leadership and outline strategies to take responsibility for your outcomes
Apply the four pillars of self-leadership
Apply skills to convert negative thoughts to positive motivations that increase self-worth
Use techniques to adjust to change, stay optimistic, and develop good habits of self-leadership

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Creative Decision Making

Career skills certification tests verify the test takers knowledge associated with the first three levels of competence as defined by Bloom’s Taxonomy: remembering, understanding, and applying. Each test includes 30 equally weighted questions about the core topics defined by the behavioral learning objectives for each course.

Certification tests are included with each course. But, experience counts, too. Validate your experience or take a course to verify your learning.

Core knowledge and skills:
Define communication barriers and seek to overcome them
Use active listening skills to increase understanding and develop empathy
Ask questions using probing and paraphrasing techniques
Discover how non-verbal messages communicate with others
Use open and effective communications skills to handle difficult situations with confidence

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Diversity in the Workplace

Career skills certification tests verify the test takers knowledge associated with the first three levels of competence as defined by Bloom’s Taxonomy: remembering, understanding, and applying. Each test includes 30 equally weighted questions about the core topics defined by the behavioral learning objectives for each course.

Certification tests are included with each course. But, experience counts, too. Validate your experience or take a course to verify your learning.

Core knowledge and skills:
Understand the concept of diversity.
Develop positive cross-cultural attitudes.
Communicate effectively with others from many cultures and social backgrounds.
Effectively manage employees from a variety of cultures and generations.
Help teams address cross-cultural barriers and diverse lifestyles.
Foster a tolerant work environment.
Develop a multicultural, multigenerational, and diverse workplace.

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Winning Negotiations

Career skills certification tests verify the test takers knowledge associated with the first three levels of competence as defined by Bloom’s Taxonomy: remembering, understanding, and applying. Each test includes 30 equally weighted questions about the core topics defined by the behavioral learning objectives for each course.

Certification tests are included with each course. But, experience counts, too. Validate your experience or take a course to verify your learning.

Core knowledge and skills:
How common negotiation is and the value of good negotiation skills.
Various negotiation styles along with the advantages and disadvantages.
How to decide when to use manipulation and not persuasion.
Techniques for getting persuasive presentations and conversations started.
How to use the Five-S framework to make a persuasive presentation.
How to deal with tough or unfair tactics.

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Managing Workplace Conflict

Career skills certification tests verify the test takers knowledge associated with the first three levels of competence as defined by Bloom’s Taxonomy: remembering, understanding, and applying. Each test includes 30 equally weighted questions about the core topics defined by the behavioral learning objectives for each course.

Certification tests are included with each course. But, experience counts, too. Validate your experience or take a course to verify your learning.

Core knowledge and skills:
Be more aware of your communication style.
Use active listening skills to increase understanding and develop empathy.
Ask questions using probing and paraphrasing techniques
Discover how your non-verbal messages communicate with others.
Present your professional best.
Handle difficult situations with more confidence.
Build relationships through open and effective communication.

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Public Speaking with Confidence

Career skills certification tests verify the test takers knowledge associated with the first three levels of competence as defined by Bloom’s Taxonomy: remembering, understanding, and applying. Each test includes 30 equally weighted questions about the core topics defined by the behavioral learning objectives for each course.

Certification tests are included with each course. But, experience counts, too. Validate your experience or take a course to verify your learning.

Core knowledge and skills:
Engage confidently in one-on-one conversations.
Speak comfortably in small groups.
Actively participate in meetings.
Establish a connection with the audience.
Limit stage fright and nervousness.
Prepare mentally for a group that may not support what you have to say.

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Business Management Essentials

Career skills certification tests verify the test takers knowledge associated with the first three levels of competence as defined by Bloom’s Taxonomy: remembering, understanding, and applying. Each test includes 30 equally weighted questions about the core topics defined by the behavioral learning objectives for each course.

Certification tests are included with each course. But, experience counts, too. Validate your experience or take a course to verify your learning.

Core knowledge and skills:
Grasp the high-level considerations of managing a company’s day-to-day operations.
Hire the right people and establish a great customer service focus and team
Develop strong branding, marketing and sales strategies that will help your business maintain a healthy bottom line
Start researching and designing your strategic plan
Develop a comprehensive business plan
Understand crucial financial terms, reports, and concepts
Choose appropriate business and organizational structures that match your goal

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Hiring & Keeping the Best People

Career skills certification tests verify the test takers knowledge associated with the first three levels of competence as defined by Bloom’s Taxonomy: remembering, understanding, and applying. Each test includes 30 equally weighted questions about the core topics defined by the behavioral learning objectives for each course.

Certification tests are included with each course. But, experience counts, too. Validate your experience or take a course to verify your learning.

Core knowledge and skills:
Define communication barriers and seek to overcome them
Use active listening skills to increase understanding and develop empathy
Ask questions using probing and paraphrasing techniques
Discover how non-verbal messages communicate with others
Use open and effective communications skills to handle difficult situations with confidence

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Management Workforce Engagement & Performance

Career skills certification tests verify the test takers knowledge associated with the first three levels of competence as defined by Bloom’s Taxonomy: remembering, understanding, and applying. Each test includes 30 equally weighted questions about the core topics defined by the behavioral learning objectives for each course.

Certification tests are included with each course. But, experience counts, too. Validate your experience or take a course to verify your learning.

Core knowledge and skills:
Define communication barriers and seek to overcome them
Use active listening skills to increase understanding and develop empathy
Ask questions using probing and paraphrasing techniques
Discover how non-verbal messages communicate with others
Use open and effective communications skills to handle difficult situations with confidence

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Leading Teams to High Performance

Career skills certification tests verify the test takers knowledge associated with the first three levels of competence as defined by Bloom’s Taxonomy: remembering, understanding, and applying. Each test includes 30 equally weighted questions about the core topics defined by the behavioral learning objectives for each course.

Certification tests are included with each course. But, experience counts, too. Validate your experience or take a course to verify your learning.

Core knowledge and skills:
Understand the value of teamwork.
Use effective communication skills in building and fostering a team atmosphere.
Identify different types of teams.
Use ways to develop team rules of engagement.
Explore your team player style and how it impacts group dynamics.
Build team trust.
Identify the various stages teams follow as they develop effective processes and how to use those stages to their advantage.
Recognize and unleash the twelve characteristics of high performing teams.
Use proven strategies to resolve team conflict and common problems.
Understand how action planning and analysis tools can help your team perform better.
Recognize the dynamics that move a team from involvement to empowerment and foster this dynamic within your team.
How to be an involved, contributing team member and grow within the team environment.

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

The Building Blocks of Marketing Communication

Career skills certification tests verify the test takers knowledge associated with the first three levels of competence as defined by Bloom’s Taxonomy: remembering, understanding, and applying. Each test includes 30 equally weighted questions about the core topics defined by the behavioral learning objectives for each course.

Certification tests are included with each course. But, experience counts, too. Validate your experience or take a course to verify your learning.

Core knowledge and skills:
Define marketing communications and its various elements
Customize these key elements for your company
Develop, maintain, and evolve effective marketing content
Use email marketing to effectively reach your business’s target audience
Implement your strategy and increase the ROI of your e-mail campaigns
Track and analyze campaign results
Understand where social media fit in the overall marketing strategy for your brand
Create and launch a social media plan
Select the right team and allocate appropriate resources to support the goals
Use social media to build an internal community
Monitor and address negative messages
Incorporate blogs in your social media plan
Understand various social media platforms and identify the platforms that suit your brand
Communicate effectively over social media
Evaluate and revise your strategy

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

AN ASSESSMENT FOR INDIVIDUALS NEW TO WORKPLACE WHO ARE PURSUING A MARKETING CAREER

Marketing in a Digital World

Marketing strategies have evolved rapidly as online channels have taken over the discipline. The sophisticated tools and techniques available today add layers of marketing options that extend well beyond printed brochures and ads. Marketers can focus on learning buyer behaviors, generating leads, and building customer relationships and measure the effectiveness of each channel.

This assessment helps you determine your readiness to tackle the wide variety of marketing strategies open to you in the digital world, along with the marketing fundamentals.

Core Topics
Marketing fundamentals
Web sites and internet marketing
Writing for the web
Email marketing
Social media marketing

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

Marketing Specialist

The SN certification test addresses 40 core competencies and 89 skills necessary for success as a Marketing Specialist as defined by the SN International Career Standards Advisory Board.

The test questions are organized into multiple different test forms of sixty (60) questions each. The test questions are shuffled for each test session such that the test questions are presented in a different sequence for each test taker.

Candidates have up to seventy-five (75) minutes to complete the test. The minimum passing score is 75%. SN Authorized Instructors need to achieve a minimum passing score of 85%.

The SN Marketing Specialist certification test is weighted as follows:

Core Topics Weight
Marketing Strategy and Concepts 10%
General Marketing Basics 35%
Digital Marketing Basics 35%
Workplace Essentials 20%

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Small Business Owner

SN certification tests are randomly generated from a database of pre- authorized test questions in Skilled Matrix. Each certification test is different and includes sixty (60) questions.

Candidates have up to seventy-five (75) minutes to complete the test. The minimum passing score is 75%. SN Authorized Instructors need to achieve a minimum passing score of 85%.

The SN Small Business Owner certification test is weighted as follows:

Core Topics Weight
Strategy, Planning, and Finance 20%
Marketing Management 10%
Operations Management 10%
Sales Management 10%
Workforce Management 20%
Customer Service 10%
Interpersonal Skills 20%

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Proven Skills in Prospecting, Relationship Building, Discovery, Presentations, Objection Handling, and Closing

Sales Professional

The SN certification test addresses 18 core competencies and 39 skills necessary for success as a Sales Professional as defined by the SN International Career Standards Advisory Board. The test questions are organized into multiple different test forms of sixty (60) questions each.

The test questions are shuffled for each test session such that the test questions are presented in a different sequence for each test taker. Candidates have up to seventy-five (75) minutes to complete the test. The minimum passing score is 75%. SN Authorized Instructors need to achieve a minimum passing score of 85%.

The SN Sales Professional certification test is weighted as follows:

Core Topics Weight
The Sales Profession 20%
Customer-focused Selling 30%
Turning Prospects into Customers 30%
Workplace Essentials 20%

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Talent Development Specialist

The SN certification test addresses 30 core competencies and 71 skills necessary for success as a Talent Development Specialist as defined by the SN Interna- tional Career Standards Advisory Board.

The test questions are organized into multiple different test forms of sixty (60) questions each. The test questions are shuffled for each test session such that the test questions are presented in a different sequence for each test taker.

Candidates have up to seventy-five (75) minutes to complete the test. The minimum passing score is 75%. SN Authorized Instructors need to achieve a minimum passing score of 85%.

The SN Talent Development Specialist certification test is weighted as follows:

Core Topics
Talent Development Strategy 10%
Attracting and Screening Qualified Candidates 25%
Interviewing and Selecting the Best Candidates 25%
New Employee Processing and Orientation 15%
Workplace Essentials 25%

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Workplace Professional

The SN certification test addresses 25 core competencies and 44 skills necessary for success as a Workplace Professional as defined by the SN International Career Standards Advisory Board. The test questions are organized into multiple different test forms of sixty (60) questions each. The test questions are shuffled for each test session such that the test questions are presented in a different sequence for each test taker. Candidates have up to seventy-five (75) minutes to complete the test. The minimum passing score is 75%. SN Authorized Instructors need to achieve a minimum passing score of 85%.

The SN Workplace Professional certification test is weighted as follows:

Core Topics Weight
Communication Dynamics 10%
Team Work 15%
Embrace Diversity 10%
Manage Conflict 10%
Problem Solving and Decision Making 15%
Manage Change 10%
Professional Ethics 10%
Accountability 10%
Productivity and Effectiveness 10%

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Customer Service Professional

The SN certification test addresses 31 core competencies and 70 skills necessary for success as a Customer Service Profes- sional as defined by the SN International Career Standards Advisory Board.

The test questions are organized into multiple different test forms of sixty (60) questions each. The test questions are shuffled for each test session such that the test questions are presented in a different sequence for each test taker.

Candidates have up to seventy-five (75) minutes to complete the test. The minimum passing score is 75%. SN Authorized Instructors need to achieve a minimum passing score of 85%.

The SN Customer Service Professional certification test is weighted as follows:

Core Topics Weight
Customer Service Strategy and Concepts 25%
Customer Service Mechanics 20%
Customer Service Delivery 30%
Workplace Essentials 25%

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Administrative Assistant

The SN certification test addresses 33 core competencies and 66 skills necessary for success as an Administrative Assistant as defined by the SN International Career Standards Advisory Board.

The questions are organized into multiple different test forms of sixty (60) questions each. The test questions are shuffled for each test session such that the test questions are presented in a different sequence for each test taker. Candidates have up to seventy-five (75) minutes to complete the test. The minimum passing score is 75%. SN Authorized Instructors need to achieve a minimum passing score of 85%.

The SN Administrative Assistant certification exam is weighted as follows:

Core Topics Weight
Developing A Customer Mentality 10%
Personal Productivity and Organizational Skills 30%
Communication Skills 15%
Administrative Support Tasks 30%
Workplace Essentials 15%

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%