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Managing Workplace Conflict
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Course Content
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Getting Started
1 Unit
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Introduction
Understanding Conflict
5 Units
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Unit 01: Conflict Is Part of Normal Behavior
Unit 02: Identifying the Faces of Conflict
Unit 03: Understanding Stages of Conflict
Unit 04: How to Prevent Problems from Arising
Unit 05: Getting Conflict in Focus
Deciphering and Handling Anger
6 Units
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Unit 06: When Anger Takes Over
Unit 07: Understanding Anger
Unit 08: What Does Anger Cost You?
Unit 09: The Anger Process
Unit 10: How Does Anger Affect Our Thinking Ability?
Unit 11: Coping with Other’s Anger
Effective Techniques for Conflict Resolution
9 Units
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Unit 12: Understanding Your Conflict Resolution Style
Unit 13: The Role of Communication in Conflict Resolution
Unit 14: Using Active Listening Skills
Unit 15: Asking Questions with Purpose
Unit 16: Using Paraphrasing Skills
Unit 17: Understanding Body Language
Unit 18: A Conflict Resolution Benchmark
Unit 19: Resolving Conflicts – A Model That Works
Unit 20: Helping Others Through Conflict
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