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Course BadgeCOURSE OVERVIEW
Negotiating is a basic process in human life and a fundamental part of any business. The process involves resolving differences, coming to an agreement, and meeting goals. Negotiating is complex, time-consuming, and often frustrating. Consequently, to negotiate well requires a number of different skills, which are outlined in detail in this course.
Negotiating takes many forms. Whether you are building a project or delivering support, this course will give you a basic skill level to negotiate any situation. You will learn what the traits of a successful negotiator are, how to prepare for a negotiation, how to make the right impression, and how to close a deal. This interactive course includes techniques for effective communication and provides techniques for turning conflict into problem-solving.
LEARNING OBJECTIVES
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- How common negotiation is and the value of good negotiation skills.
- Various negotiation styles along with the advantages and disadvantages.
- How to decide when to use manipulation and not persuasion.
- Techniques for getting persuasive presentations and conversations started.
- How to use the Five-S framework to make a persuasive presentation.
- How to deal with tough or unfair tactics.
Course Curriculum
| Getting Started | |||
| Introduction | FREE | 00:02:34 | |
| Before we begin… | 00:00:00 | ||
| Lessons | |||
| Unit 01: Getting Acquainted with the Basics | FREE | 00:20:16 | |
| Unit 02: Profile of a Successful Negotiator | 00:11:24 | ||
| Unit 03: Understanding the Tools of Influence and Persuasion | 00:11:57 | ||
| Unit 04: Preparing for the Negotiation – Phase 1 | 00:14:03 | ||
| Unit 05: Setting Up a Persuasive Presentation | 00:03:12 | ||
| Unit 06: Communicating with Confidence | 00:07:38 | ||
| Unit 07: Communicating with Purpose | 00:07:35 | ||
| Unit 08: Understanding the Psychology of the Brain | 00:07:10 | ||
| Unit 09: Taking Care of the Details | 00:03:38 | ||
| Unit 10: Making the Right Impression | 00:05:16 | ||
| Unit 11: Starting the Negotiation | 00:05:13 | ||
| Unit 12: Handling the Bargaining Stage | 00:04:20 | ||
| Unit 13: Getting to Mutual Gain | 00:07:58 | ||
| Unit 14: Getting Past “No” and onto “Yes” | 00:06:24 | ||
| Unit 15: Dealing with Negative Behaviors | 00:04:58 | ||
| Unit 16: Moving from Bargaining to Closing | 00:03:08 | ||
| Unit 17: Reaching Agreement | 00:07:23 | ||
| Unit 18: Putting It All Together – A Role Play | 00:01:54 | ||
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